Job Description
The System Support Officer assist the SDEO with the various functions at Enforcement Stations. including providing comprehensive technical and administrative support to ensure smooth operations and functioning of IT infrastructure as well as office administration. The role involves addressing hardware, software, and network-related issues while also handling clerical and administrative tasks such as duty roster management, correspondence, financial record-keeping, and vendor coordination.

Job Responsibilities
Manage and troubleshoot hardware components including desktops, laptops, printers, scanners, and other peripheral devices.
Install, configure, and maintain software applications in accordance with PERA’s requirements.
Monitor, manage, and resolve network connectivity issues, ensuring minimal downtime.
Coordinate with external IT support providers and vendors for specialized technical assistance when required.
Maintain records of hardware and software inventory.
Prepare and manage the duty roster for PERA’s personnel, ensuring appropriate coverage.
Draft, manage, and dispatch official correspondence to the Head Office and other external/internal departments.
Maintain systematic filing of official records, memos, and correspondence.
Maintain financial records related to office expenses, vendor payments, and operational budgets.
Process vendor bills and ensure timely payment in compliance with agency procedures.
Manage office supplies inventory and coordinate procurement to maintain adequate stock levels.
Coordinate with vendors for hardware, software, and network maintenance services.
Liaise with internal teams and external departments to ensure seamless operations.
Prepare periodic reports on IT system status, administrative activities, and financial expenditures for management review.
Responsible for software and hardware configuration, update and design for increased efficiency of the systems.
Maintain IT and office records (contracts, warranties, service agreements).
Drafting noting & letters as per the requirements of SDEOs.
Liaise with landlords, vendors, and service providers (electricity, internet, maintenance).
Manage courier services, mail distribution, and petty cash reconciliations.
Manage all matters related to Admin, Finance, Procurement & enforcement stations.

Qualification and Experience:

16 years’ education, preferably in Computer Science / Information Technology / Software Engineering or any related discipline.
2 years of IT interventions, Implementation, Networking or Software Development experience in reputable organization(s).
Note: Experience in private entities shall be accepted if such entity is registered with SECP, Registrar of Firms or any other Public Sector Regulatory Authority.

Competencies & Personal Attributes:

Good written and verbal communication skills.
Understanding of financial & Admin matters.
Communication Skills.
Analytical skills.
Presentation skills.
Must be proficient in the use of IT and MS Office
Noting / drafting skills
Appointment:

Appointment shall be made by Director General on the recommendations of the Contractual Employment Committee.

Salary and Benefits:

SPPP-5 + any other benefit admissible to SPPP-5 as mentioned in Schedule-III